Computer software would be an example of
Answer
| [removed] | an intangible good | |
| [removed] | a nondurable good | |
| [removed] | a service | |
| [removed] | a value creation process |
The three issues that are at the core of operations management include all of the following except
Answer
| [removed] | cost | |
| [removed] | quality | |
| [removed] | utilization | |
| [removed] | efficiency |
Which one of the following is not an example of biztainment?
Answer
| [removed] | iPhone applications | |
| [removed] | automobile leasing | |
| [removed] | product demonstrations | |
| [removed] | virtual factory tours |
A customer benefit package (CBP) includes
Answer
| [removed] | only core offerings | |
| [removed] | only peripheral offerings | |
| [removed] | either core or peripheral offerings but not both | |
| [removed] | both core offerings as well as peripheral offerings |
Which is generally related to service operations?
Answer
| [removed] | tangible product | |
| [removed] | need for flexible capacity | |
| [removed] | separation of production from consumption | |
| [removed] | large amount of inventory |
In relating operations management and the customer benefit package (CBP), which is the correct timing sequence?
Answer
| [removed] | Operating system processes lead to customer needs and expectations, which lead to customer benefit package. | |
| [removed] | Customer benefit package leads to customer needs and expectations, which lead to operating system processes. | |
| [removed] | Customer needs and expectations lead to customer benefit package, which leads to operating system processes. | |
| [removed] | Customer needs and expectations lead to operating system processes, which lead to customer benefit package. |
Support processes would typically include all of the following except
Answer
| [removed] | inventory management | |
| [removed] | customer help desk operations | |
| [removed] | research and development | |
| [removed] | manufacturing and assembly |
A support process could be any of the following except
Answer
| [removed] | assembling automobiles | |
| [removed] | purchasing materials and supplies | |
| [removed] | managing inventory | |
| [removed] | installing a product |
Which of the following is not a key activity of an operations manager?
Answer
| [removed] | translating market knowledge into goods, services, and processes | |
| [removed] | continually learning and adapting to global and environmental changes | |
| [removed] | managing cash flows and strategic investments | |
| [removed] | exploiting technology to improve productivity |
Which of the following is not a current challenge to OM?
Answer
| [removed] | globalization | |
| [removed] | technology | |
| [removed] | quality | |
| [removed] | mass production |
Service organizations generally
Answer
| [removed] | are in close proximity to the customer | |
| [removed] | rely on physical inventory | |
| [removed] | take advantage of patents | |
| [removed] | can delegate human behavior and marketing skills |
The following terms — interchangeability of parts, division of labor, highly repetitive tasks — best relate to a focus on
Answer
| [removed] | quality | |
| [removed] | efficiency | |
| [removed] | quality | |
| [removed] | time |
The quality revolution is most related to
Answer
| [removed] | continuous improvement | |
| [removed] | mass production | |
| [removed] | time-based competition | |
| [removed] | service |
A value creation process could be any of the following except
Answer
| [removed] | shipping a customer’s order | |
| [removed] | providing a home mortgage | |
| [removed] | assembling a dishwasher | |
| [removed] | purchasing production material |
Outsourcing is
Answer
| [removed] | the same as offshoring | |
| [removed] | the opposite of vertical integration | |
| [removed] | the opposite of backward integration | |
| [removed] | the same as diversifying |
____ is the process of managing information, services and physical goods to insure their availability at the right place, at the right time, at the right cost and at the right quantity, with the highest attention given to quality.
Answer
| [removed] | Preproduction service | |
| [removed] | Value proposition | |
| [removed] | Operational structure | |
| [removed] | Value chain integration |
Which of the following is not normally considered a variable cost?
Answer
| [removed] | labor | |
| [removed] | transportation | |
| [removed] | equipment lease | |
| [removed] | material |
From the pre- and post-service view, transportation service, training service and consulting and technical services would be considered
Answer
| [removed] | pre-production services | |
| [removed] | a production processes | |
| [removed] | post-production services | |
| [removed] | value creation |
For a restaurant, order-taking, bill payment and home delivery would be considered
Answer
| [removed] | services | |
| [removed] | inputs | |
| [removed] | processes | |
| [removed] | outputs |
The control of Wal-Mart’s value chain is ______, while the control of General Electric’s is ________.
Answer
| [removed] | post-production focused, preproduction focused | |
| [removed] | horizontal, vertical | |
| [removed] | centralized, decentralized | |
| [removed] | backward integrated, forward integrated |
From the pre- and post-service view of a value chain, goods and services design, contract negotiation and consulting services would be considered
Answer
| [removed] | pre-production services | |
| [removed] | production processes | |
| [removed] | post-production services | |
| [removed] | value creation |
When break-even analysis is applied to an outsourcing decision, the breakeven quantity is
Answer
| [removed] | the ratio of fixed costs to the difference between variable outsourcing cost and variable in-house production cost | |
| [removed] | the ratio of the difference between variable outsourcing cost and variable in-house production cost to fixed costs | |
| [removed] | the product of the variable costs times the fixed costs | |
| [removed] | the product of the variable costs times the production quantity |
Which of the following generally does not result from vertical integration?
Answer
| [removed] | less control over cost | |
| [removed] | more control over quality | |
| [removed] | more complexity in managing | |
| [removed] | higher levels of risk |
Operational structure of the value chain deals with
Answer
| [removed] | management hierarchy | |
| [removed] | vertical integration | |
| [removed] | configuration of resources | |
| [removed] | culture |
“The perception of the benefits associated with a good, service, or bundle of goods and services in relation to what buyers are willing to pay for them” is the definition of
Answer
| [removed] | proportionality | |
| [removed] | competitiveness | |
| [removed] | value | |
| [removed] | equity |
Which of the following is not a component of a value chain?
Answer
| [removed] | goods and services | |
| [removed] | information | |
| [removed] | sources of labor | |
| [removed] | financial transactions |
A competitively dominant customer experience is often called a
Answer
| [removed] | perceived benefit | |
| [removed] | preemptive strike | |
| [removed] | moment of truth | |
| [removed] | value proposition |
The first, second, and third waves of outsourcing experienced by the U.S. are
Answer
| [removed] | goods-producing jobs, simple service work, skilled knowledge work | |
| [removed] | simple service work, goods-producing jobs, skilled knowledge work | |
| [removed] | simple service work, skilled knowledge work, goods-producing jobs | |
| [removed] | skilled knowledge work, simple service work, goods-producing jobs |
A company has two alternatives for meeting a customer requirement for 9,000 units of a specialty molding. If done in-house, fixed cost would be $350,000, with variable cost at $30 per unit. If outsourced, the cost is $80 per unit. Determine the breakeven point and determine if they should make the item in-house or outsource it.
Answer
| [removed] | breakeven point = 7,000 units; outsource | |
| [removed] | breakeven point = 7,000 units; make in-house | |
| [removed] | breakeven point = 11,667 units; outsource | |
| [removed] | breakeven point = 11,667 units; make in-house |
A golf simulator in a retail sports store is an example of
Answer
| [removed] | non- durable goods replacing services | |
| [removed] | primary good | |
| [removed] | goods content | |
| [removed] | Biztainment
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