Question 1

Information used to assess external equity is likely collected with

  pay surveys.
  benefits administrators.


  compensation calculators.
  random telephone interviews.



  none of these.



Question 2

Organizations are MOST likely to be able to pay below-market compensation rates in an area with

  high unemployment.
  high cost of living.


  high wage levels.
  high labor costs.



  highly skilled workers.



Question 3

The point system utilizes compensable factors to evaluate the importance of jobs. True or False?



Question 4

Which of the following was NOT given as a reason for the importance of performance appraisal?

  It helps managers assess the quality of their recruitment and selection activities.
  It provides documentation that an organization’s promotion and reward allocation activities are nondiscriminatory.


  It plays a large role in allocation of profit-sharing rewards to employees.
  It provides useful input into an organization’s human resource planning process.



  It provides feedback to employees, which may enhance their motivation and development.




Question 5

Which method of performance appraisal involves grouping employees into frequencies of performance evaluations?



  Paired comparison


  Forced distribution
  Behaviorally Anchored Rating Scales (BARS)



  Critical incident



Question 6

Appraisals play a role in the performance management process, but such feedback does not directly impact compensation decisions. True or False?



Question 7

Career counseling usually occurs between an employee and an in-house clinical psychologist. True or False?



Question 8

The process of dealing with individuals in a company who are represented by a union is called:

  labor relations.


  total quality management.
  management by objectives.



  negotiated contracting.



Question 9

The earliest unions to be developed in the United States represented specific types of workers and were known as

  professional networks.
  job societies.


  worker permit groups.
  trade associations.



  craft unions.



Question 10

What percentage of workers must request a certification election before petitioning the National Labor Relations Board to conduct an election?

  15 percent
  30 percent


  40 percent
  50 percent



  75 percent



Question 11

A boycott occurs when union members agree to not buy products from a targeted employer. True or False?



Question 12

Arbitration assumes that key parties will agree to the recommendations of the independent third-party arbitrator. True or False?



Question 13

The conditions on the job that can harm employees are called

  safety hazards.
  health hazards.


  interpersonal hazards.
  motivation factors.



  hygiene factors.



Question 14

The stressors associated with the job of air traffic controller (managing aircraft landings, takeoffs, etc.) would likely be referred to as

  TQM demands.
  enrichment demands.


  physical demands.
  task demands.



  interpersonal demands.



Question 15

Despite much speculation, the physical layout of office space and the use of dividers and cubicles do not directly influence attitudes and behaviors. True or False?



Question 16

A general feeling of exhaustion that occurs when too much pressure is experienced at work is called turnover. True or False?



Question 17

What is the basis of reinforcement theory?

  Fundamental differences exist between managers’ and employees’ needs.
  Behavior is a function of its consequences.


  Ability to perform translates into positive performance.
  Rewards are based on motivation.



  Employees will shirk if they are not monitored.



Question 18

Which of the levels in Maslow’s hierarchy of needs states that having a positive view of one’s self is a motivational factor?









Question 19

In Herzberg’s two-factor theory of motivation, what element can be used to satisfy individual needs?



  Hygiene factors
  All of these



  Both motivators and hygiene factors


Question 20

The ERG theory contains 2 levels, which are known as belongingness and relatedness. True or False?



Question 21

What pitfalls may limit the effectiveness of career planning?

Question 22

What are some barriers to effective negotiation?

Question 23

Name some ways to control accidents at work.


Question 24

What are the basic concepts discussed in goal theory?

Question 25

Describe the two most common alternate work schedules.

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)